Asst. Manager: E-Com Ops & Projects, North Asia&SAPMENA IT

Asst. Manager: E-Com Ops & Projects, North Asia&SAPMENA IT

Loreal Middle East
5-8 years
Not Specified

Job Description

Job Description :
This position will be responsible for all aspects of IT Projects, operations support, System Integrations (for Order Management Platform (OMS), Product support and run, Change Request & enhancements, Optimization. Ensure compliance as per group standards & business need.
The Role requires the individual to work closely with internal teams (IT, key business users, county teams), OMS partner, marketplaces and to an extent with Digital teams to ensure OMS is running and delivering to its full capability as per agreement.
Key Job Accountabilities:
  • Work as a Project Manager as an when required. Drive sub-projects to completion.
  • Support, manage, run, Order Management System (OMS). Work closely with OMS partner company to drive this together. Ensure system run (as per agreed SLA's)
  • Support & manage integrations: OMS, SAP, Market- Places, WMS system, other relevant systems.
  • Liaise with OMS partner, SAP Team, external parties, operations teams of ASEAN countries for prompt rectification of any problems or emergencies.
  • Understand & support systems, data flows: Design documents, ensure proper functional specifications. Liaise with the local IT teams to ensure inter-dependencies are aligned, informed. Drive implementation, resolution of the same.
  • Understand and support. E-Marketplace & business model. (API integrations)
  • Product Information Management: Ensure Master Data with all attributes is flowing well into the platform systems. (Including integration with other Digital Platforms, which will be part of support team's KPI)
  • Liase with support teams from partner end and marketplaces to ensure system data integrity.
  • Track SLAs and monitors the same.
  • Identification of technology risks, process risk and plan mitigating controls. Propose communication and development of 'best practice' solutions.
  • Develop implementation and enforcement of information security governance compliance requirement to be aligned with OMS partner.
  • Ensure proper maintenance of documentations regarding BIZ requirements, installations, configuration, testing, migration, and maintenance procedure. Liase with business for sign-off of such documents and maintain versioning.
  • Help prepare reports as and when required.
  • Support Digital IT initiatives and expansion of system deployment across other regions and geographies.
  • Ensure a healthy balance between real-world risks and the business need for speed, agility, flexibility and performance.
  • Act as the IT liaison to lead communications with internal and external auditors and ensure compliance. (w.r.t. OMS Platform and system flows)
  • Execution and monitoring of disaster recovery plans for OMS Platform. (DR Drill and testing)

Education & Qualification:
  • Bachelor's degree from an accredited college or university is required.
  • IT certifications if any is a value added advantage.
  • Project Management certification is value added advantage.

Experience / Skills / Abilities Required
  • Total experience 5-8 years. 3-4 years of working experience E-Commerce platform (backend) or Order Management Systems or Supply Chain environment.
  • Understanding & working knowledge, experience with Order to Cash cycle (O2C) process.
  • Basic understanding of E-Commerce platforms & process flows: Amazon, Shopee, Lazada, etc. (any)
  • Basic understanding of backend system (e.g. SAP) and data posting (Sales, Stocks recon)
  • Knowledge and understanding of security parameters and data protection.
  • Should have hands on experience in any programming language. Query Analyzer, PL-SQL, SQL.
  • Good exposure to use of Excel and its functions. Proficient in handling MS office Suite.

Other Skills:
  • Good working attitude and sense of ownership.
  • Dedication to compliance as reflected in comprehensive policy, standard, and procedure development and implementation.
  • Good communication skills. Decent proficiency in English.
  • Able to work under high pressure and be flexible in working extended hours.
  • Be pro-active and anticipatory in thinking style with ability to understand customer needs and business priorities. Critical thinking and problem-solving skills.
  • A good team player, focus on objectives and outcome.
  • Effective at planning and organizing.
  • Adaptability to working culture and environment.
  • Must be a good team player.

Job Details

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