AVP/Senior Assoc, Digital Business Strategy Service Desk, Treasury %26 Markets

AVP/Senior Assoc, Digital Business Strategy Service Desk, Treasury %26 Markets

DBS Bank Ltd
Singapore
3 - 6 Years
Not Specified

Job Description


Job Description :
Business Function
As a leader in treasury operations, DBS extends a broad range of capabilities in foreign exchange and derivatives, money market and securities trading, to corporations and financial institutions. DBS trades in a comprehensive product range, including foreign exchange, as well as interest rates and derivatives.
Treasury %26amp; Markets (T%26amp;M) provides total solutions to serve DBS clients%27 hedging and investment needs with a regional emphasis. We have a strong record in providing innovative wealth management solutions to our individual investors. We are a leader in SGD and regional products with an excellent, customer-driven research capability and with cutting-edge risk management technology and systems.
Responsibilities

  • Provide first-level support and troubleshooting of user issues/enquiries
  • Assist with user onboarding and training
  • Monitors and ensure applications, servers and connectivity are up all the time • Monitoring and reporting of customers’ usage, volume, ticket growth and identify gaps
  • Track enhancements requests from user feedback
  • Support and participate in system testing and live-verification
  • Review and participate in business continuity planning and recovery procedures
  • Continuously maintain up to date product/services knowledge User Guide, Features and FAQs wiki
  • Ensure risk and compliance issues are handled and resolved with the highest priority
  • Ensure timely onboarding for customers on external platforms
  • To solicit customer feedback and identify problem trends and highlight to development team for discussion and improvement actions

Requirements
  • Minimum 3 years working experience
  • Prior customer servicing experience is preferred but not compulsory
  • Proficiency in Microsoft Office applications and computer literacy is a must
  • Good command of oral and written English and able to communicate at all levels
  • Problem solver and good people handling skills
  • Respond promptly to issues raised, through good understanding of business, operational and technical knowledge
  • Can be independent and self-motivated, has enthusiasm and passion
  • Good team player with strong interpersonal skills
  • Knowledge in Treasury Products will be an advantage

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.Singapore-DBS Asia Central

About DBS Bank Ltd

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