Billing Administrator, Enterprise Business Operations

Billing Administrator, Enterprise Business Operations

Prudential Singapore
3-5 years
Not Specified

Job Description

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyones ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to whats happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.Job Profile Summary:
In this role, you will administer and maintain a portfolio of policies of high complexity and ensure the prompt issuance and renewal of policy contracts and bills. At the same time, you will support the team in providing administrative support in servicing the clients. You will report to the Team Leader, Enterprise Solution and work closely with Business Managers to ensure that policy contracts, premium notices and endorsements are issued within the agreed turnaround time.
Job Description:
  • Administer and maintain a portfolio of new and renewal cases to ensure prompt issuance of contracts and bills.
  • Process renewals of packaged and customized plans, issue premium notices, policy contracts and endorsements promptly and accurately.
  • Maintain member records of own portfoliopromptly and accurately.
  • Handle phone and email enquiries.
  • Handle assigned projects.
  • Perform User Acceptance Testing for system enhancements, if required.
  • Provide support on ad-hoc tasks for the team.
Who we are looking for:
Competencies & Personal Traits
  • Strong interpersonal and communication skills
  • Meticulous and detail oriented
  • Able to multi-task, meet tight deadlines and work in a fast-paced environment to make things happen
  • Enjoy working with people at all levels and across functions
  • Curiosity in exploring new tools and solutions to address operational needs
Working Experience
  • 3 - 5 years working experience with insurers or insurance related industry
  • Prior experience with employee benefits scheme is desirable
  • Knowledge of term life or hospital and surgical plans is a must
Professional Qualifications
  • Possess M5 and Health Insurance certification
  • Diploma or Degree in Business relevant fields of studies
  • English

Job Details

Prudential plc is an Asia-led portfolio of businesses focused on structural growth markets. The business helps individuals to de-risk their lives and deal with their biggest financial concerns through life and health insurance, and retirement and asset management solutions. Prudential plc has 20 million customers and is listed on stock exchanges in London, Hong Kong, Singapore and New York. We are proud to be one of the 380 companies across 11 sectors included in the 2021 Bloomberg Gender Equality Index. The reference index measures gender equality across five pillars: female leadership and talent pipeline, equal pay and gender pay parity, inclusive culture, sexual harassment policies, and pro-women brand. Our inclusion in this global index is testament to our commitment to nurturing diverse talent. #BloombergGEI. plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

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