Business Analyst

Business Analyst

Wipro Limited
4-8 years
Not Specified

Job Description

Customer requirements gathering and engagement

Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements

Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured

Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements

Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs

Understand and communicate the financial and operational impact of any changes

Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design

Empower the customers through demonstration and presentation ofthe proposed solution/ prototype

Maintain relationships with customers to optimize businessintegration and lead generation

Ensure ongoing reviews and feedback from customers to improveand deliver better value (services/ products) to the customers

Engage with delivery team to ensure right solution is proposed to the customer

Periodic cadence with delivery team to:

Provide them with customer feedback/ inputs on the proposed solution

Review the test cases to check 100% coverage of customer requirements

Conduct root cause analysis to understand the proposed solution/demo/ prototype before sharing it with the customer

Deploy and facilitate new change requests to cater to customer needs and requirements

Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback

Conduct Integration Testing and User Acceptance demo's testing to validate implemented solutions and ensure 100% success rate

Use data modelling practices to analyze the findings and design, develop improvements and changes

Ensure 100% utilization by studying systems capabilities and understanding business specifications

Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer

Support Project Manager/ Delivery Team in delivering the solution to the customer

Define and plan project milestones, phases and different elements involved in the project along with the principal consultant

Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans

Ensure Customer Satisfaction through quality deliverable on time

Build domain expertise and contribute to knowledge repository

Engage and interact with other BA's to share expertise and increase domain knowledge across the vertical

Write whitepapers/ research papers, point of views and share with the consulting community at large

Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements

Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

Job Details

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Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 220,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

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