Business management and support analyst

Business management and support analyst

Smart Information Management Systems India Private Limited
5-12 years
Not Specified

Job Description

Job Description:
As a business management and support analyst, this role is critical and it supports various business operations functions in Technology Infrastructure department, including producing reports and performing data analytics on large sets of data related to service quality, supporting various business operations deliverables to measure, track & report key metrics to various internal and external audiences, including senior executives. The candidate must have experience is doing business/executive reporting and reporting automation, process improvement and SharePoint workflow/automation, Tableau reporting. This role requires a self-starter with great attention to details. It is a plus, if the candidate understands how infrastructure runs in a large organization.
Required Job Skills:
- Minimum 5 years of experience
- Bachelor’s degree required
- Strong automation in reporting, SharePoint, Tableau
- Power Point and Excel skills - including formulas, graphs, and data manipulation
- Past experience in doing business reporting and support roles, or equivalent
- Must be able to handle multiple tasks and adapt to a constantly changing environment
- Must have excellent organization skills
- Dedication to problem solving
- Strong data analysis skill set to drive insights and inform recommendations
- Strong business acumen, specifically in supporting a technology organization
- Ability to work independently and work well in a team
- Highly organized and efficient individual possessing the ability to multi-task, manage competing priorities and meet deadlines while maintaining attention to detail/accuracy
Desired Job Skills:
- Understanding of Infrastructure in a large organization

Smart IMS is a technology services and solutions company established in 1994, providing IT Professional Services, Application development and Infrastructure Management services. Smart IMS is a Cisco and Microsoft Gold certified Partner, specializes in providing end-to-end Infrastructure Management Services (Network, Security, VOIP, Systems, Databases and Applications) for SMB market across the globe. Smart IMS focuses on helping the clients reducing IT Operations cost by 60%-70% and provides MSP services 24x7 from its global NOCs. Smart IMS holds a GSA Schedule -70 for US Federal projects. We are recognized as one of fast growing private companies and top technology consultants by INC500|5000 and NJ Biz respectively

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