Call Center Representative | Contract

Call Center Representative | Contract

Manpower Staffing Services (singapore) Pte Ltd
0-2 years
21600 - 27600 SGD

Job Description

Job Scope

  • Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
  • First level helpdesk to respond to call and provide resolution to customer queries

Job Qualifications:

  • With at least O level educational background or equivalent
  • Must possess high quality customer service skills and a professional communication style
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively
  • Open to shift schedule

CONTRACT DURATION: 12 MONTHS
JOB LOCATION: Commonwealth
SALARY: Basic salary + incentives
SHIFT SCHEDULE: Monday to Friday

  • First shift: 8am to 5pm
  • Last shift: 11am to 8pm
  • Alternate Saturdays (half day)First shift: 8am - 12noon
    Last shift: 10am - 2pm

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [Confidential Information] | Personnel Reg No.: R1105160 | EA License: 02C3423

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