CIB Operations - Collateral Client Services Analyst (Japan Markets)

CIB Operations - Collateral Client Services Analyst (Japan Markets)

JP Morgan Chase & Co.
1-2 years
Not Specified

Job Description

Job Description :
The Asia Collateral Middle Office (Collateral Singapore) is primarily responsible for:
  • Facing internal and external clients, to involve resolving relationship issues and significant client matters on behalf of the business.
  • Issuance, receipt and monitoring of margin calls in accordance with the terms of the collateral agreements for OTC Derivatives, Loans.
  • Resolution, control and escalation of collateral disputes and fails to senior management and credit risk teams.
  • Recording, reconciliation and control of cash or securities received/posted as collateral.
  • Management of a portfolio of clients, providing consultation and expert advice.
  • Collateral management on principal trades facing clearing house.
  • Acting as collateral broker for OTC listed clients.

Summary of Responsibilities
  • High level of customer interaction.
  • Generating collateral statements and sending calls to clients for both standard and non-standard agreements. Timely follow up of all calls made by JPMorgan.
  • Answering of incoming collateral calls sent by clients comparing them to JP Morgan's exposure.
  • Agreeing on the amount and type of collateral to be moved.
  • Follow up on any counterparty fails.
  • Reconciliation and dispute resolution with regards to large disputes or credit sensitive customers.
  • Agreement of coupons due on securities held as collateral.
  • Month end tasks including computation and agreement of interest on any cash collateral held/delivered.
  • Timely resolution of incoming queries regarding a client’s portfolio. Escalation of issues.
  • Margin related cash settlements
  • Marginrelated security settlements

Required Qualifications
  • Minimum 1-2 years of Operations experience within the Financial Services industry is required
  • Proficiency in written and spoken Japanese language (JLPT N2 minimum) is required as this incumbent will support the Japanese client markets
  • Experience in OTC Derivatives products is highly preferred
  • Previous external client services experience, or similar experience interacting with senior/demanding internal clients.
  • Must be highly numerate with good keyboard and core system (Outlook, Excel, Word) skills.
  • Proven experience of effective relationship building with a wide variety of stakeholders, for example; Clients, Credit Execs and Business Partners.
  • Must be attentive and responsive to client needs.
  • High level of accuracy and attention to detail is required.
  • Ability to work with minimal supervision.
  • Ability to Work in a methodical and organized manner and to follow procedures.
  • Excellent client communication skills and telephone manner and a strong ability to build client relationships
  • Ability to work as part of a team and be flexible during busy periods such as month end.
  • Ability to prioritize workflow and work to strict deadlines agreed in legal documentation.
  • Strong Risk and Control Awareness – with the ability to push back on stakeholders when risk/controls could be compromised.
  • Good people management skills with the potential to develop leadership skills by influencing and motivating others.
  • Strategic thinker, able to review and implement process improvements.
  • We're a global company whose primary business language is English and so fluency in English is required

Job Details

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

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