Client Director

Client Director

10-13 years
Not Specified

Job Description

This is an exciting time to join dentsu. In good times and bad we partner with brands to achieve meaningful progress as a force for growth and good. Our teams of optimists, entrepreneurs and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change.

At its core, the role of the Director (digital transformation and performance marketing) is to be the client lead on dentsu's key accounts. You will manage and oversee a tier 1 client, building highly effective interpersonal relationships in Singapore and beyond to become a key strategic advisor for your clients.

You will be responsible for leading planning, strategy development, client profitability, client organic revenue growth and ensuring the operations team deliver faultless campaign execution across established and new to market media channels and platforms.

You will be, also, head up the SG based hub which includes most SEA countries and work closely with the global team

The successful candidate must demonstrate extensive experience effectively managing demanding clients and leading a team to deliver industry best results.
Job Title:Client Director
Job Description:
Client's trusted advisor

  • Be the senior point of contact for multiple clients across the region and build highly effective interpersonal relationships. Expectation is that you will spend considerable face to face time with clients to foster a partnership mentality, not delivery mentality.

  • Become the client's trusted advisor within the business, proactively addressing issues on both the client and dentsu sides to improve business performance. The ability to have difficult conversations with clients is an imperative.

  • Manage annual client development roadmap to monitor client satisfaction and proactively introduce dentsu solutions where relevant to increase client product diversity.

  • Work collaboratively with teams from other dentsu service lines to deliver our single P&L philosophy, ensuring clients receive a seamless service.

  • Attend and represent the team at important external and internal client meetings, including senior management status meetings, briefing sessions, campaign reviews, QBRs etc.

Client strategy development

  • Fully understand client business objectives / communication objectives and ensure these are translated into meaningful, solution focused digital strategies.

  • Heading up the SG hub which includes Singapore, Indonesia, Malaysia, South Korea and Thailand.

  • Work closely with account leads in other markets (incl. INDO, MY, KR and Thailand) to develop world-class media strategies & plan.

  • Work closely with the global team and provide markets insights as well as cascade global directions / processes to markets.

  • Proactively position dentsu as the media centre of excellence for your client. Take the lead on all internal and external media conversations.

  • Work closely with global client team on HQ requests & initiatives, such as cost modules exercise, people-based marketing initiatives and brand safety

Team & workload management

  • Effective management of client expectations is essential support your teams to ensure the timely and accurate delivery of work, identifying improvements to ways of working where required.

  • Be responsible for the development of managers within your team, including the setting of personal objectives and performance reviews.

Client profitability and finance

  • Be responsible for the delivery of revenue across the clients your teams and pursue all potential cross sell / up sell opportunities.

  • Ensure your teams and the central billing teams are completing billing and reconciliation of campaign spend / income in a timely and accurate manner so suppliers are paid on time, and clients are invoiced on time.

Product development & new business

  • Remain abreast of developments in media and contribute towards internal PR targets.

  • Work closely with the Client Partner/ Head of Media on client development and with the New Business Lead to deliver new business RFPs and pitches as required.

  • Leverage relationships with media partners to identify innovative solutions to client challenges, with the focus on creating case studies and award entries.

Key Experiences

  • Minimum 10 years agency side experience in a digital strategy and/or execution role

  • Experience managing a team to deliver best-in-class client campaigns

  • Experience managing senior client relationships independently

Professional Skills

  • Articulate presenter, with the ability to present to senior clients and internal agency teams, comfortable with showing what data means and how we can take action based upon it

  • Passionate about and engaged with the fast changing world of digital media

  • Good understanding of planning integrated campaigns across the various mechanisms, channels and buying models

  • Strongly numerate and comfortable manipulating data sets

  • Highly literate with a good understanding of how language is used to communicate to different audiences.

  • Commitment to deliver first class work every time, and never leave a quality issue unchecked

  • Highly commercial - selling value, negotiation, client relationship management skills, how to be a trusted business advisor

  • Excellent planning, analytical and organisational skills alongside high attention to detail

What Success in this role looks like

  • Have built strong relationships with client and dentsu stakeholders, meeting regularly to review business challenges

  • Have worked with dentsu stakeholders to implement innovative media solutions to meet client objectives, with case studies created

  • Have identified and delivered new business / cross sell / up sell opportunities in partnership with the Client Partner/ Head of Media and dentsu stakeholders

  • Have instilled a strong attention to detail within your direct reports, following all processes defined by finance ops & operations teams

Will live the dentsu 8 Ways at all times:We Dream Loud, We Inspire Change, We Team Without Limits, We All Lead, We Make It Real, We Climb High, We Choose Excitement, We Are A Force For Good
We're proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won't define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That's what we care about.
So, whether you're joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.
Joining dentsu international, you'll join a team of 48,000 people. It's an opportunity to produce career-defining work. Along the way, you'll team up with inspiring colleagues and encounter a richness of clients, cultures and experiences. We offer exciting challenges, memorable experiences and opportunities to shape your future.
Please visit our website to find out more and connect with us on social.
.Please include anupdated CVin your application.
..We regret that only short-listed candidates will be notified.
Location:Singapore - 1 Wallich Street
Time Type:Full time
Contract Type:Permanent

Job Details

About Dentsu

About dentsu When you join dentsu - whichever of our brands you join - you're becoming part of one team. A team with diverse talents in media, creative content and technology. And one with a shared ambition: to innovate the way brands are built. Our collaborative and agile ways of working means you'll develop versatile skills and be exposed to new and exciting thinking. Combine that with a pioneering spirit aimed at making a positive impact on brands, society and each other - and you'll soon realise why we're at the forefront of the digital economy. Together we make our mark. Together we embrace the true potential of disruption. And together - across all our locations - we help our clients win in a changing world. If you want to belong to a one global network where opportunities are limitless - we look forward to welcoming you.

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