Client Service Executive

Client Service Executive

Doctor World Pte. Ltd.
2-5 years
36000 - 48000 SGD

Job Description

Care is a modern person-centric health platform that connects you to the healthcare ecosystem. We are excited to shape the future of healthcare and are looking to add new members to our team for this journey.

We are a technology-led company that seeks product-market fit, high relevance, and to essentially help people. Our teams are constantly iterating, solving problems, and working together to empower millions of people to make insightful decisions about their health. If you want to be part of this culture, we'd love to talk!

About the Role

We are currently seeking a flexible go-getter who welcomes the challenge of meeting the growing needs of the healthcare industry. The ideal candidate will be someone who is passionate about using analytical skills to identify problems, find solutions, and improve relationships, so as to deliver consistently excellent customer experiences.

Role and Responsibilities

  • Serve as day-to-day contact for incoming queries, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
  • Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues.
  • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
  • Communicate effectively with both internal and external partners to understand customer needs, maximize retention and growth, and communicate learnings
  • Prepare necessary documentation or visuals for partner trainings.
  • Maintain existing customer success metrics and data as directed
  • Maintain and develop customer success strategies and best practices, as well as customer support content
  • Other adhoc duties as assigned

Requirements

  • 2-4 years of experience in communications, marketing, sales, account management, or customer success.
  • Strong verbal and written communication and project management skills
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Prior experience in a startup/fintech will be an advantage.
  • Prior experience in a call centre environment will be an advantage.
  • Diploma or Bachelor's Degree in Business Management or related disciplines

Please note that only shortlisted candidates will be notified.

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