Client Service Executive - Global Private Banking

Client Service Executive - Global Private Banking

HSBC
Singapore
Not Specified
Not Specified

Job Description


Job Description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers have more impact than others.
HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.
HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.
We are currently seeking a high calibre professional to join our team as a Client Service Executive.
Principle Responsibilities
  • Maintain the highest standard of excellence in client service by attending to client enquiries and requests
  • Explain operational matters to clients. Develop client's awareness, understanding and ability to comply with our operational requirements
  • Prompt and appropriate action taken to address client feedback and complaints
  • Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it
  • Provide support to the Offshore Representative Offices. Receive, manage and log faxed transaction instruction from Representatives. Answer calls from Representatives and clients and provide guidance
  • Build and maintain positive and productive working relationships internally and externally
  • Ensure that any data input is dealt with in a timely manner and in correct and consistent format
  • Adhere to the selling process and sales quality requirements. Achieve compliance with all Group Standards, manuals and guidelines
  • Ensure that all credit applications meet deadlines
Qualifications
Requirements
  • Experience in private banking as a client service executive or similar background in client servicing
  • Good understanding of private banking services and products
  • Credit skills and experience, focusing on High Net Worth Individuals or Business Banking
  • Excellent communication, analytical, organizational and planning skills
  • Team player with drive for success and achievement

To be considered for this role, the relevant rights to work in Singapore is required.
You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

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