Client Service Specialist

Client Service Specialist

Snaphunt Pte Ltd
2-10 years
Not Specified

Job Description

The Offer
  • Play an integral role in delivering unparalleled customer service
  • Great opportunity to gain knowledge on FX
  • Be an early member of an energetic startup team!
The Employer

Our client is a Fintech company and they have designed a trading platform for low-latency access to worldwide FX liquidity. Through their platform, they aim to tackle and resolve existing issues in FX trading as well as provide analytics to the user to capitalise their liquidity and trading history.

The Job

In this role, you will build client relations and deliver exceptional customer service. You will exhibit great personality, strong passion for continuous improvement on customer service.
You will be responsible for:
  • Performing daily system health checks.
  • Providing 1st and 2nd level technical and functional support for client queries and issues over phone and email.
  • Researching problems thoroughly, test solutions and make recommendations to clients.
  • Reacting to critical issues on a timely basis i.e. troubleshoot, investigate and escalate (if necessary) issues and create or apply appropriate solutions to immediate issues.
  • Troubleshooting problems across a wide range of technical skills including Unix, SQL, XML, FIX and Java.
  • Providing assistance in our product and explaining processes in accordance with internal procedures.
  • Providing project management for onboarding of (i) Client setups and (ii) Bank connections.
  • Providing weekend support for deployment and post-checks.
  • Configuring demo environments for sales.
  • Maintaining awareness of relevant technical and product trends with self-learning and job shadowing.
  • Working across teams to continually provide feedback, improve product, and drive future innovation

The Profile

  • You have at least a Diploma in Computer Studies or related discipline.
  • You have at least 2 years of experience in support related fields is required.
  • You have basic knowledge of Linux environment.
  • You have experience working in a Technical Support environment with excellent customer service skills.
  • You have a basic understanding of FX market and/or a desire to learn FX. Knowledge in other financial asset class is helpful.
  • You have the ability to communicate effectively and professionally, both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets.
  • Having knowledge on UNIX command line, SQL or Java programming is a plus.
  • You have a positive and helpful attitude to serve customers and assist colleagues.
  • You have the ability to multi-task, prioritise and deliver in a mission critical / time pressured environment.
  • You are an individual who is undeterred and would not give up easily.
  • You are proactive with good analytical and organization skills.
  • You possess a positive work attitude, are motivated and resilient in tough situations.
  • You have the drive to learn and master new technologies and techniques.
  • You are able to work NIGHT shifts on rotational basis.
Ref :73806291

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