Client Support Analyst

Client Support Analyst

HCL Technologies Limited
Singapore
4 - 9 Years
Not Specified

Job Description


We have below requirement with one of our client, let me know if you are interested.


HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)
The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

Role: Client Support Analyst
Location: Asia Square
Type: Permanent Position

The Workplace function is responsible for managing and supporting the workplace environment (hardware, software, IT processes) ensuring our customers receive a positive experience.
The Client Analyst is a key role within the Workplace function. The Client Analyst is responsible for interacting with customers to deliver effective services and support and to address incidents and/or problems reported by the customer.
In respect of incidents and IT service requests the Client Analyst is acting or coordinating on behalf of IT Operations as a whole which means events may not be limited to the workplace environment only. Furthermore, support may not be limited to internal IT Operations functions but could include other IT departments within customer or external 3rd party companies.
Customers are all users or legal entities supported by client IT Operations.
General Client Analyst tasks:
IT support (incidents, service requests, general queries) by phone, remote access, mail and onsite via attendance in person.
Resolving (fulfilling) incidents (support requests) and document the actions in an approved service desk tool (ServiceNow).
Rollout and implementation of IT equipment (PCs, notebooks, Cisco phones, iPhones, iPads, mobile phones and so on) incl. quality check.
Support and implementation/deployment of applications and other workplace software Moves and changes support.
Interface between IT Operations, customers and external IT-Service-provider.
Inventory and asset management and care of hardware for Frankfurt based users Reporting and management tasks:
Enhanced processing of incident and support requests in defined cases. Manage escalation to senior managers as required Observance of processes, internal requirements and service level agreements.
Customized reporting of adherence to service level agreements as agreed.
Knowledge management and information sharing with colleagues.
Maintain suitable Knowledge
Base.
Basic Technical skills:
Microsoft Office 2010
Microsoft Operating System (currently Windows 7)
Microsoft Visio
Hardware (PC/Notebooks/Printers)
Security knowhow
Enhanced Technical skills:
Structure and functionality of IT networks and the components (basic)
Microsoft Active Directory
Mobile Office (VPN-Solution, iOS devices)
ITIL or process knowhow
IT Security (basic)

Interested candidate please share your resume along with below details:

Current salary
Expected Salary
Notice period
Visa status

Regards,
Rashmi

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)

The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

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