Provide day to day Level 2 and Level 3 technical support for Microsoft 365, Azure Virtual Machine and AWS Instance related matters.
Be the Escalation-point of contact from Level 1 Helpdesk for Microsoft 365, Azure Virtual Machine and AWS Instances related issues.
Implementation or changes based on approved change request.
Maintain, and upkeep knowledge-based documentation.
Resolution of Microsoft 365, Azure and AWS security alerts.
Management of security and email policies.
Escalation and case management to Microsoft Support.
Provide technical support based on Operating System and Server role level Escalation and case management to Microsoft Support
Provide necessary and relevant information for audit purpose related to Microsoft 365 tenant.
Escalation and case management to Microsoft and AWS Support.
Requirements:
Possess Diploma or equivalent in Computer Science / Computer Engineering / Information Technology.
Prior experience in administration implementation and operating server systems and related infrastructure (cloud and on-premise), software and management tools to ensure the highest levels of systems and infrastructure availability.
Proven hands-on track record and experience in Cloud, Microsoft Server technologies and Microsoft 365 products, virtualization technology.
Good knowledge of Windows Server, Active Directory Domain Services, AWS infrastructure, platform services.
Possess fundamental Certification in Microsoft 365, Azure, with preferable of AWS and Virtualization Certifications.
Good analytical and conceptual thinking, problem-solving skills.
Good command of English and technical documentation skills.
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