Cloud Engineer

Cloud Engineer

Swift Tech Solutions Pte. Ltd.
2-5 years
48000 - 62400 SGD

Job Description

Roles and Responsibilities:

  • Provide day to day Level 2 and Level 3 technical support for Microsoft 365, Azure Virtual Machine and AWS Instance related matters.
  • Be the Escalation-point of contact from Level 1 Helpdesk for Microsoft 365, Azure Virtual Machine and AWS Instances related issues.
  • Implementation or changes based on approved change request.
  • Maintain, and upkeep knowledge-based documentation.
  • Resolution of Microsoft 365, Azure and AWS security alerts.
  • Management of security and email policies.
  • Escalation and case management to Microsoft Support.
  • Provide technical support based on Operating System and Server role level Escalation and case management to Microsoft Support
  • Provide necessary and relevant information for audit purpose related to Microsoft 365 tenant.
  • Escalation and case management to Microsoft and AWS Support.

Requirements:

  • Possess Diploma or equivalent in Computer Science / Computer Engineering / Information Technology.
  • Prior experience in administration implementation and operating server systems and related infrastructure (cloud and on-premise), software and management tools to ensure the highest levels of systems and infrastructure availability.
  • Proven hands-on track record and experience in Cloud, Microsoft Server technologies and Microsoft 365 products, virtualization technology.
  • Good knowledge of Windows Server, Active Directory Domain Services, AWS infrastructure, platform services.
  • Possess fundamental Certification in Microsoft 365, Azure, with preferable of AWS and Virtualization Certifications.
  • Good analytical and conceptual thinking, problem-solving skills.
  • Good command of English and technical documentation skills.

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