Command Center operator

Command Center operator

Comtel Solutions Pte Ltd
2 - 10 Years
156914 - 209218 SGD

Job Description

As a Command center operator you will be responsible to: 
1. Monitoring of all systems, applications and network infrastructure events using the monitoring tools.
2. Analysis of incidents based on event management matrix.
3. Escalating incidents to Level 2 support engineers where required.
4. Perform daily activities as documented in the daily checklist
5. To monitor, track and update the change management activities & routine activities
6. Ensuring that all outstanding activities/tasks are documented and handed over to incoming shift.
7. To send SMS to stakeholders for any P1 incidents
8. Activates and facilitates the Technical/Management Bridge when required

Comtel Solutions is a global Technology Services Company with a Singapore headquarter. We are the company of choice for Clients to fulfill their Technology services delivery. Our team works with Global MNC’s across industries like Banking, Insurance, Hi-Tech Manufacturing & Supply Chain to execute Projects & to run their Technology “Business as usual functions.

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