Consultant, EUC & Svc Desk

Consultant, EUC & Svc Desk

SingTel
4-6 years
Not Specified

Job Description


Job Description :
NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.
As Analyst, EUC & Svc Desk, the broad area of your job responsibilities will cover the following:
  • Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
  • Align or enhance ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
  • Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated.
  • Monitor & measure the performance & availability of the network & systems proactively which include daily, weekly & monthly checks and reporting.
  • Leading in the development / adoption and enforcement of Information Security policies, procedures and standards. Conduct review in accordance with customer / statutory requirements

Ideal candidate should possess the following:
  • Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
  • 4 - 6 years of relevant experience in server administration
  • Good analytical and problem-solving skills
  • Possess initiative with positive working attitudes and customer services oriented
  • Good experience in Active Directory, DHCP, DNS, Group Policy
  • Preferably experience in Commvault/Symantec Backup Products / Trendmicro /Symantec Anti-virus products
  • Certified in Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), ITIL or equivalent
  • Knowledge with EMC storage and application tiers, IIS, Databases

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