Consultant (IT)

Consultant (IT)

Wph Digital Pte. Ltd.
Singapore
2-5 years
48000 - 72000 SGD

Job Description

Job Duties

  • Ensuring a high level of quality in the services and deliverables provided by the company
  • Involved in the quality assurance and service level agreement of maintenance projects
  • Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
  • Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
  • Manage and ensure timely delivery of projects
  • Liaising with clients to discuss and identify their project requirements
  • Evaluate and resolve any discrepancies and problems that arises during project delivery
  • Actively engaging customers to find out their level of satisfaction with the services provided
  • Initiate processes to improve the service level provided by the company
  • Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
  • Ensure project output consistently meets requirements and standards
  • Outstanding candidates will be groomed and trained for management role, to lead a team in the future

Qualifications and Skills

  • Minimum Degree in Information Technology, Computer Science or equivalent.
  • Preferably at least 3 years of experience in IT Software or related field.
  • Certifications in Project Management are advantageous.
  • Working knowledge in MS Office, Project Management and Visio.
  • Able to handle multiple tasks/projects simultaneously.
  • Customer-oriented person with excellent communication skills, both written and verbal.

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