Customer Care Officer (Shift hours/ Location Raffles Place)

Customer Care Officer (Shift hours/ Location Raffles Place)

JJ Consulting Services
Singapore
1 - 4 Years
Not Specified

Job Description


Job Description :
Job Description :
Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officer (Shift hours/ Location Raffles Place).
Customer Care Officer (Shift hours/ Location Raffles Place)
Job Responsibilities
Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each caller, using the appropriate skills, tools and techniques for their requirement and ensuring that each call is either closed or escalated within the agreed timescales by owning each call.
Key Roles & Responsibilities
Provide quality customer service to customers either by telephone or electronically
Respond and follow up promptly to customer enquiries
Handle and resolve complex cases to ensure customer satisfaction
Handle customer service hotline and provide first level of support.
Obtain and evaluate all relevant information to handle enquiries and complaints
Follow Standard Operating Procedures closely.
Work as a team and ensure that the contact centre service level is met.
Any other tasks assigned.
Job Requirements:
Candidate must possess minimum N levels
Customer-oriented with good interpersonal and communication skills
Highly adaptable to a fast-paced and dynamic environment
Pleasant disposition and personality
A team player
Candidates with experience in customer service or contact centre will have an added advantage
Fresh graduates with a passion in customer service are welcome to apply
JJ Consulting Services
EA Licence No.: 12C6207
Experience:
customer service: 1 year (Preferred)
Education:
Local Polytechnic Diploma (Preferred)
Location:
Singapore (Required)
Job Description : Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officer (Shift hours/ Location Raffles Place).Customer Care Officer (Shift hours/ Location Raffles Place)Job ResponsibilitiesInteracts wi

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