Customer Experience Delivery Manager

Customer Experience Delivery Manager

Sciente Consulting Pte. Ltd
Singapore
5 - 10 Years
Not Specified

Job Description

Our client is seeking a dynamic Customer Experience(CX) Delivery Manager to implement and scale initiatives to achieve better and seamless service delivery transformations.

You will be working on various initiatives to improve our clients customer experiences and implementing new ways of delivering seamless Customer Experience(CX) services.

Mandatory Skill-set
  • At least 5 years of customer experience (CX), customer journey experience in the service industry;
  • Knowledge and implementation of customer experience and customer research projects;
  • Timely delivery of projects and strong project management skills will be required;
  • Strong written and verbal communication skills and should be good at presenting/ facilitating;
  • Should be a good team player as will be required to work with various project stakeholders.
Desired Skill-set

PMP Certification;
Design Thinking Training.

Responsibilities

  • Responsible for leading teams to develop an understanding of customers pain points and solution to deliver a more seamless and integrated experience;
  • Work alongside user interface and experience experts to improve customer facing digital services/ apps;
  • Responsible for re-looking at the back-end processes & coming up with solutions which allows the customers to easily interact;
  • Work closely with different teams to understand customers requirements better and providing appropriate solutions accordingly;
  • Prepare reports and statistics on a regular basis for submission to Senior Management.
Should you be interested in this career opportunity, please send in your updated resume to [HIDDEN TEXT] at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639

Sciente Consulting Pte Ltd is ranked as Red Herring Top 100 Asia company during 2013 and ranked, 2nd year in-a-row, one of the Fastest Growing Technology Companies on the Deloitte Technology Fast 500 Asia Pacific 2011 and 2012.

Our success over the past years credits to the contribution by each and every associate, their innovative approach to add immense value to Clients, delighted Clients and doing business with uncompromising values.

Our vision is to build a global organization with a difference - which we shall achieve through our mission of 'delighted Clients & Community'.

Sciente Consulting is a specialist business technology consulting services firm focused in banking, financial markets, insurance & telecommunications industries serving large global multinational corporations.

Amalgamation of business & technology competencies, agile business model and our methodology of client alignment derives a unique Value Innovation which has been an integral part of the strategy to delight its Clients with value proposition and a clear differentiation.

Philanthropy through social innovations, is very much part of Sciente culture to build the corporation with a difference and to delight the community. MyTechLogy.com is one of the social innovations projects by Sciente.

Please visit www.sciente.com to know more about us and to view more career opportunities.

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