Customer Experience Design Manager

Customer Experience Design Manager

Sciente International Pte Ltd
Singapore
4 - 8 Years
Not Specified

Job Description

An excellent opportunity for a Customer Experience (CX) Designer to drive changes within a financial services organisation, moulding it to be more customer-centric founded on strong design thinking processes.


Mandatory Skill-set

  • Degree/Diploma in Industrial Design or related field;
  • Minimum 4 years of relevant experience in the area of user research and customer experience;
  • Well versed with Design Thinking tools and customer journey mapping techniques;
  • Ability to plan and conduct design research in collaboration with customers/internal stakeholders along with influencing others;
  • Should have the ability to innovate, visualize and create excellent customer experience through the design;
  • Strong interaction design skills: wireframing, prototyping using one or more visual design tools and software like Adobe creative suite, Rhino or related design softwares/prototyping tools;
  • Prior experience of Consumer facing organisation;Excellent documentation and communication skills with Stakeholder Management.
Desired Skill-set

  • Design Thinking Training.
Responsibilities

  • Collaborate with internal stakeholders and strategize a plan to build design thinking capability for the organisation;
  • Involve in the design and development of the ideas to make the organisation more customer centric;
  • Understand and incorporate business needs into overall design aspects;
  • Redesign and execute customer journey projects;
  • Visualize, create, design and conceptualize the internal user experience;
  • Relate requirements into concepts in the form of storyboards, user flows, scenarios and wireframes;
  • Facilitate workshops to build the design thinking awareness across all levels.
Should you be interested in this career opportunity, please send in your updated resume to [HIDDEN TEXT] at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639

Sciente International is a multi-award winning ISO9001:2008 certified Technology Recruitment Specialist firm. It is a member of Sciente Group with a mission to delight the clients and community.

Recent Recognition of Sciente International Pte Ltd:

- Won multiple awards by Singapore HR Awards 2017 organised by SHRI - Leading HR practices for CSR, Work-life Integration, Tech HR Resource Management and L&D
- Voted the Best Recruitment Firm – Engineering & IT positions by HRM Asia Readers’ Awards 2016
- Award for the Leading HR Practices in Corporate Social Responsibility by Singapore HR Awards 2016, SHRI
- Silver Asia Recruitment Award 2016 for the Best Recruitment Innovation by a Recruitment Agency
- Red Herring Top 100 Asia 2015


We provide managed services (Retained search, Rapid Team Formation & Recruitment Process Outsourcing) and contingent (Permanent & Contract) recruitment services.

Our team has decades of hands-on technology experience and industry expertise. And we operate ethically with honesty, transparency & integrity. These are some of the reasons why large multi-national companies rely on us to search the Business Technology talent and we are trusted by talented candidates to represent them.

Please visit www.scienteinternational.com to know more about us.

EA License: 07C5639

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