Customer Management Trainee (Diploma) #SGUP

Customer Management Trainee (Diploma) #SGUP

Gifted And Talented Education Pte. Ltd.
5-7 years
24000 - 24000 SGD

Job Description

Attachment Description

This position reports to the Customer Service Manager of the company. GATE will expose Trainee to customer management strategies of the company.

Customer Management Trainee at GATE will first gain exposure to the core competency of the company - pedagogy of teaching gifted children, understanding of curriculum design. Trainee will learn the existing methodology of our customer service management and hone essential skills of effective communication in customer service and service management.

GATE is a premier education provider focusing on talent discovery and development, harnessing both gift and grit for children 6-15 years old.

Specific Responsibilities

Trainee to be involved in:

1. Familiarising with organisation structure and company vision.

2. Interaction with students and parents, teachers and internal staff.

3. Learn the available offerings of the company and how the offerings tie in with the current curriculum for the students, and learn how to impress the knowledge upon parents.

4. Participation in company events.

Competencies to learn

1. Learn essential customer service skills and to apply them effectively.

2. Effective communication skills internally and externally.

3. Exposure to local and international offerings of the company.

4. Participation in major company events that provides hands-on experience in all of the above.

Education Qualifications Required for the SGUnited Attachment

1. Polytechnic Diploma

2. Proficient with Microsoft Office

3. Effective oral and written management communication skills

4. This position is for mid-career individuals. Mid-career individuals interested in this position should possess a Polytechnic Diploma Qualification.

Duration of Attachment Offered

• up to 9 months

Eligibility Criteria for SGUP-EA

• All Singaporeans and Permanent Residents are eligible for the programme, with the exception of recent graduates who should apply for the SGUnited Traineeships Programme instead.

We regret that only shortlisted applicants will be notified.

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