Customer Relations Executive

Customer Relations Executive

Marina Bay Sands Pte Ltd
Not Specified
Not Specified

Job Description


Job Description :
JOB SCOPE
Summary of Job Responsibilities
Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).
Job Responsibilities
  • Provide excellent and delightful service to casino guests and assist them with their needs and requests.
  • Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
  • Conduct guided MBS Casino familiarization tours for guests.
  • Introduce programs (with the relevant terms and conditions) to potential Paiza players.
  • Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
  • Provide personalized service and establish close rapport with assigned patrons.
  • Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
  • Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests feedback and with objective to enhance the service standards for guests.
  • Assist with execution of Special Events and Promotions.
  • Ensure compliance to the organization's guidelines and regulations when carrying out work duties.
  • Perform all other adhoc duties as and when required.

JOB REQUIREMENTS
Education & Certification
  • ‘A levels or Diploma holder in Hospitality, Marketing or Business Administration preferred.

Experience
  • Prior experience in a Hospitality or Customer Service role preferred.

Competencies
  • Customer-focused, excellent team player and possess good problem-solving skills.
  • Able to communicate comfortably in English. Additional language skillsets in Mandarin, Cantonese or other languages is an advantage.
  • Proficient in Microsoft Windows, Word and Excel.
  • Able to work on rotating shifts, public holidays and weekends.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.#LI-DNI

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