Customer Service and Logistic Manager ( 7 month contract)

Customer Service and Logistic Manager ( 7 month contract)

GlaxoSmithKline Pte Ltd
Singapore Thailand
Not Specified
Not Specified

Job Description


Job Description :
Are you looking for a logistics management role that allows you to accelerate product distribution and drive efficiency If so, this Customer Service & Logistic Manager (Contract based) role could be an exciting opportunity to explore.
As a Customer Service & Logistic Manager ( Contract based), you will conduct and transact Customer Service and Logistics processes for the supply of products inbound to the Local Operating Company (LOC) and outbound to its first trade customers in to achieve optimal Customer Service levels.
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:
  • Ensure the integrity of material master and customer data (logistics movements and order/invoice processing) within the local systems used
  • Inform distributors/customers and Logistics Service Providers (LSPs) of planned inbound supply and instruct of stock shortages or stock-outs
  • Identify stock-at-risk due to shelf-life or saleable date expiration
  • Manage any required product returns to site
  • Execute logistics activities in compliance with GSK Quality and EHS standards
  • Liaise between the multiple Supply Chain Planning (SCP) teams and the LOC to consolidate and implement required actions on stock-at-risk including implementation of write-off across required functions
  • Manage local processes and liaise with LSPs, GSK Regulatory, and local authorities to manage logistics activities for pack changes, discontinuations, first-time new product importation, free samples, clinical trial deliveries, and tender samples etc
  • Initiate internal processes to flag missing, out-of-spec, or damaged inbound stock and support through investigations with LSP/LOC/SCP
  • Liaise with central move product functions (e.g. control tower, site dispatch teams) to ensure complete documentation to support inbound flow of product
  • Coordination and execution of ad-hoc and or regular subcontract packing, re-work, conversion and combination of packs and ensure visibility of inventory to Supply Chain throughout repacking process
Why you
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals:
  • High school diploma
  • 3 or more years of experience in Supply Chain, Logistics or Customer Service operation
  • Experience managing third party logistics providers
  • Experience in Good Manufacturing Practices (GMP) & Environment, Health & Safety (EHS) requirements
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
  • Associate or bachelor’s degree
  • Excellent written and verbal communications skills in English.
  • Good interpersonal skills and interface with all level of staffs internally and externally.
  • Knowledge of Logistics (inbound freight/Customs/Warehouse/Road Distribution and planning activities)
Why GSK
Our values and expectationsare at the heart of everything we do and form an important part of our culture.
These includePatient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:
  • Operating at pace and agile decision-making – using evidence and applying judgement to balance pace, rigour and risk.
  • Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
  • Continuously looking for opportunities to learn, build skills and share learning.
  • Sustaining energy and well-being
  • Building strong relationships and collaboration, honest and open conversations.
  • Budgeting and cost-consciousness

Our goalis to be one of the world’s most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing.
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GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

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