Customer Service Assistant

Customer Service Assistant

Rock Productions Pte Ltd
2-5 years
24000 - 26400 SGD

Job Description

Reporting to the Marcom Manager/ Snr Marcom Executive, the key role of the Customer Service Assistant is to:

- Handle systems relating to shopper management and rewards programme.

- Provide assistance and general information to shoppers at the Concierge Desk.

- Handle the administrative and clerical work relating to the events and promotions at the mall.

- Handle mall redemption programs such as vouchers, premiums and parking

- Assist in customer loyalty programs.

- Assist in collating tenants’ gift voucher reimbursement.

- Assist in events at the mall, especially weekends, whenever necessary. This includes facilitating logistics set up, taking photos etc.

- Handling and administering Lost & Found items.

- Answering incoming phone calls.

- Handling Selling SISTIC tickets or provide service on similar ticketing platform.

- Assist with assigned administrative duties from Marcom Manager.

- Assist to prepare monthly duty roster (if assigned) and ensure efficient allocation of manpower.

Any other duties and responsibilities as may be reasonably requested by your immediate supervisor from time to time.

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