Customer Service Associate, Contact Centre

Customer Service Associate, Contact Centre

National University Health Services Group Pte. Ltd.
0-2 years
26400 - 40800 SGD

Job Description

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team's contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.


The Opportunity:


You will be the voice of the organisation in providing high standards of service to our customers in our 24-hour Contact Centre. Duties include handling of general enquiries, appointment administration and other hotline administrative functions.

Job Responsibilities:

  • Deliver excellent customer service to callers by understanding caller's needs
  • Provide timely, accurate and appropriate information and assistance to address caller's enquiries
  • Book or reschedule appointments based on caller's request
  • Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation.
  • Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved.

Job Requirements:

  • Diploma with relevant experience
  • Preferably with 1 to 2 years of working experience in healthcare industry, contact centre environment and / or service related industry
  • Ability to communicate fluently in English and a Second Language
  • Competent in navigating computer applications
  • Good interpersonal skills
  • Willing to perform night shift (including weekends and public holidays)


About us:


Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering Incredible Care & Health, Together, reach out to us today.

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