Customer Service (Email) Trainee

Customer Service (Email) Trainee

Prudential Financial, Inc
Not Specified
Not Specified

Job Description

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that can shape, an inclusive workplace where ideas are valued and a culture where can thrive together. Our people stay connected and tuned in to what's happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.
This position reports to the Email Team Lead/HOD and interfaces with frontline departments as well backroom operations to provide a one stop solution to the customers.
The trainee will gain exposure on the management of emails and feedback received through various mailboxes, use problem-solving skills to understand customer problems in order to resolve customer service-related inquiries.
The trainee should be prepared to work in a fast-paced team environment and will finish the traineeship having gained broad experience in various aspects of customer service.
  • Manage the day to day email communication with customers and distributors
  • Provide quality customer service through reviewing, assessing and providing the response in a timely manner
  • Work with different business units to provide a one stop solution to the customers
  • Resolve feedback or issues raised by customers or sales representatives
  • Work on initiatives to streamline or enhance processes
  • Work with team lead to improve the turnaround time

  • Strong command of English, both spoken and written
  • Analytical mindset and skills
  • Resourceful
  • Effective in problem solving
  • Fast learner
  • Positive and resilient

Education Qualification Required:
  • University Degree and above

Duration of Traineeship Offered:
  • 6 months

Eligibility Criteria for SGUnited Traineeships:
  • Singapore Citizen or Permanent Resident and
  • Graduated in calendar years 2019 to 2021 from ITE, Polytechnics, Universities, or other educational institutions (e.g., private universities and overseas institutions) or
  • Graduated from the mentioned institutions and completed National Service between 2019 to 2021

Job Details

Prudential plc is an Asia-led portfolio of businesses focused on structural growth markets. The business helps individuals to de-risk their lives and deal with their biggest financial concerns through life and health insurance, and retirement and asset management solutions. Prudential plc has 20 million customers and is listed on stock exchanges in London, Hong Kong, Singapore and New York. We are proud to be one of the 380 companies across 11 sectors included in the 2021 Bloomberg Gender Equality Index. The reference index measures gender equality across five pillars: female leadership and talent pipeline, equal pay and gender pay parity, inclusive culture, sexual harassment policies, and pro-women brand. Our inclusion in this global index is testament to our commitment to nurturing diverse talent. #BloombergGEI. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

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