As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank's policies and procedures as well as local laws and regulations.
Main duties and responsibilities
Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and servicesRespond to customers queries and concerns with the aim of achieving first call resolution.Follow up promptly with customers to resolve issuesProvide customers feedback to respective business partners to improve customer experienceIntroduce and educate customers on the self-service/automated banking channels.Perform after- call administration workUse customer service and sales skills to optimise customer satisfaction of each customer contactMaximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services
.LI-SO Qualifications
Possess a Diploma or Degree in any disciplineHas a passion for customer serviceAble to work in a team Able to speak and write good English Able to work in a fast-paced and demanding environmentAble to commit to 24/7 rotating shift work, needs to be comfortable working night shiftWill be required to work 5 days in a week, including weekends and public holidaysThose without experience are welcome to applyBanking experience will be an advantage