Customer Service Executive (Transport)

Customer Service Executive (Transport)

Lee Huat Yap Kee Pte. Ltd.
2-5 years
33600 - 37200 SGD

Job Description

Responsibilities:

  • Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
  • To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
  • Responsible for processing support (order processing, customer order verifications & follow up with customer orders)
  • Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
  • Coordination with booking agents or ship operators for status of supply schedule / vessel loading
  • Collate information for planner if there are any changes for the day itself for delivery
  • Tally overall order received at the end of day to ensure all order is not missed out
  • Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
  • Closing of job orders for billing once job is completed
  • Handle customer complaints, provide appropriate solution and alternatives
  • Build sustainable relationship and trust with customer through open and interactive communication
  • Always look for opportunity to expand business share through building good rapport with customers
  • Other ad-hoc duties as assigned

Requirements:

  • Good communication skills (both verbal and written) and excellent organizational abilities
  • Capable to work independently
  • Positive attitude and customer-oriented
  • Capable of identifying and suggesting improvements
  • Able to work under pressure during peak periods & willing to take responsibility and accountability of their role
  • GCE N Level, GCE O Level or Professional Certificate
  • 2- 3 years of solid career experience in transportation business
  • Experience with HMS (Haulage Management System) and new technologies
  • Proficient in MS Office

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