Customer Service (office environment)

Customer Service (office environment)

Randstad
3-6 years
32400 - 48000 SGD

Job Description


job details
about the company
The company is a well-known wealth management firm in Singapore with assets under management of more than US$100 million. This role is a newly-created headcount as part of their business expansion.
about the job
You will need to perform receptionist duties such as attending to incoming calls and attending to guests. You will assist to arrange business meetings (both visual and physical) and company events, plus any ad-hoc administrative matters. In addition, you will be responsible for 'know your client' and 'client due diligence' as part of the company's and MAS's requirements. This will include obtaining relevant forms and documents from the customers to complete KYC/CDD as assigned, receiving and attending to customer service account inquiries, facilitate processing of KYC and ensure account activation within stipulated timeline, ensuring timely communication to clients with regards to KYC and related queries, plus ensuring adherence to compliance and organizational policies and procedures.
skills & requirements for the job
You should be tertiary-educated with a minimum 3 years of experience specializing in Clerical/Administrative support/Customer service or equivalent. You must be proficient in Microsoft Office especially Word, Excel, PowerPoint. This role is well-suited for somebody who is customer-centric with strong communication skills, positive working attitude, strong planning, organizational and problem-solving skills as well as the ability to multi-task and work under pressure in a fast-paced environment. The ideal incumbent should also be meticulous with an eye for details to ensure high accuracy at work. As most of the company's investors are located in China, fluency in both English and Mandarin are required due to communication with customers from China who are not proficient in English.
To apply online please use the apply function. Consultant-in-charge: Tammie Phua
(EA: 94C3609/ R1109745 )
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about the company
The company is a well-known wealth management firm in Singapore with assets under management of more than US$100 million. This role is a newly-created headcount as part of their business expansion.
about the job
You will need to perform receptionist duties such as attending to incoming calls and attending to guests. You will assist to arrange business meetings (both visual and physical) and company events, plus any ad-hoc administrative matters. In addition, you will be responsible for 'know your client' and 'client due diligence' as part of the company's and MAS's requirements. This will include obtaining relevant forms and documents from the customers to complete KYC/CDD as assigned, receiving and attending to customer service account inquiries, facilitate processing of KYC and ensure account activation within stipulated timeline, ensuring timely communication to clients with regards to KYC and related queries, plus ensuring adherence to compliance and organizational policies and procedures.
skills & requirements for the job
You should be tertiary-educated with a minimum 3 years of experience specializing in Clerical/Administrative support/Customer service or equivalent. You must be proficient in Microsoft Office especially Word, Excel, PowerPoint. This role is well-suited for somebody who is customer-centric with strong communication skills, positive working attitude, strong planning, organizational and problem-solving skills as well as the ability to multi-task and work under pressure in a fast-paced environment. The ideal incumbent should also be meticulous with an eye for details to ensure high accuracy at work. As most of the company's investors are located in China, fluency in both English and Mandarin are required due to communication with customers from China who are not proficient in English.
To apply online please use the apply function. Consultant-in-charge: Tammie Phua ...
(EA: 94C3609/ R1109745 )
show lessshow more

  • skills
    • Admin
    • administraion
    • customer service
    • Business Support
    • KYC/CDD

  • qualifications
    • You should be tertiary-educated with a minimum 3 years of experience specializing in Clerical/Administrative support/Customer service or equivalent.

  • education
    • Associate Degree/Diploma

Job Details

Employment Types:

Industry:

Function:

IT

Education:

About Randstad

Job Source : www.randstad.com.sg

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