Customer Service Officer

Customer Service Officer

A-IT Software Services Pte. Ltd
1-2 years
1800 - 4500 SGD

Job Description

• Diploma holder with at least 1-2 years of experience in customer service role in banking environment.
• Will work in a call centre environment supporting corporate clientele.
• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers feedback and identify problem trends for improvement actions

A-IT Software Services Pte. Ltd., established in 1991. Proven track record with continuous strong growth for more than 20 years. Headquartered in Singapore, with regional office in Malaysia. Expertise in project management, business analysis, system design & development, software testing in Banking and Finance industry.

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