Customer Service Officer (Call Center) | Contract | 24/7 Shifting

Customer Service Officer (Call Center) | Contract | 24/7 Shifting

Manpower Staffing Services (singapore) Pte Ltd
0-2 years
24000 - 30000 SGD

Job Description

Job Scope:

  • First level helpdesk to respond to calls
  • Provide first call resolution to users who called the hotline number which is public facing, advising on issues
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
  • Primary responsibilities are focused on customer contact
  • Perform outbound calls to users who leave callback
  • Handle emails as assigned by team leader
  • Handle responses via the Chatbot/Virtual Assistant

Job Qualifications:

  • With at least O level educational background or equivalent
  • With minimum 1 year experience in the contact center or customer service-related industry
  • With good customer service skills
  • Open to shift work to support 24/7 operations
  • Compensation package: basic salary plus allowance, bonus and incentives
  • Location: Suntec City

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