Customer Service Representaitve

Customer Service Representaitve

Achieve Group
2-4 years
Not Specified

Job Description



Job Description

.German Chemical MNC
.West (Walking distance from MRT)
.5-day week
.Up to $4.5K
Our client,a leading speciality chemicals company who primary expertise lies in producing, developing and marketing chemical intermediates, has an opportunity for a Winner to join the Team as aCustomer Service Representative.
RESPONSIBILITIES:
  • Process external customer orders in ERP system and/or via manual process using Microsoft Office tools
  • Process return orders, credit and debit orders as needed
  • Provides information and literature to internal/ external customers as needed
  • Managing internal/external customer calls and inquiries
  • Ensure customer information is accurately maintained in the ERP system
  • Create a positive internal/external customer experience
  • Manage end to end order fulfilment process
  • Process free of charge commercial package samples as needed
  • Manage customer complaints via SFDC tool
  • Actively support Customer Service Organization objectives, strategies, projects, etc.
  • Maintain department ISO procedures as needed
  • Drive continuous process improvement in the Order to Cash process
  • Travel as needed
  • Achieve metrics target - Complaints, Order management, etc.
  • Prepare monthly sales reconciliation report and issuance of local tax invoices, Proforma Invoices, Commercial invoices, etc.
  • Support SOX Audit requirements as needed
  • Manage cash collection process
  • Handle receivable disputes at the interface of customers and internal stakeholders
  • Execute order block release and related processes

REQUIREMENTS:
  • Bachelors with 2-4 years Customer Service or B2B experience
  • Data collection and problem definition
  • Knowledge of delivery and payment terms financial basics
  • Knowledge of warehouse processes, logistics and shipping
  • General awareness of business unit and related materials
  • Basic Product knowledge
  • Detailed ERP System knowledge

OTHER INFORMATION:
  • Location: West (Joo Koon)
  • Working days:Monday to Friday (office hour)
  • Salary: Up to $4,500 or higher / Negotiable (salary will commensurate according to experience & qualifications).
  • Challenging, open, engaging, collaborative and creative environment
  • The Company strives to achieve employee satisfaction by providing attractive staff benefits, welfare & training programmes to all staff.

HOW TO APPLY:
If you are a team player, meticulous & organized, and more importantly, believe that YOU CAN MAKE A DIFFERENCE, we would like to hear from you.
Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to YAN JIANKAI (EA Personnel Reg. No.R22104741, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) by clicking the Apply Now'orcontactJames at 6590 9870 or 9150 3922for a confidential discussion.
Please indicate the below information in your resume:
.Current & Expected salary
.Reason(s) for leaving
.Notice Period / Availability to commence work
YOUR SUCCESS IS OUR ACHIEVEMENT!
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