Customer Service Representative (Chemical MNC | Perm | $4500)

Customer Service Representative (Chemical MNC | Perm | $4500)

GMP Recruitment Services (S) Pte Ltd
3-5 years
Not Specified

Job Description



Responsibilities
  • Responsible for accurate and timely order fulfillment support to ensure customer satisfaction and quality service
  • Processing of orders in SAP system, customers payment and invoices, and monitoring shipments as well as managing claims if any
  • Attend professionally to customers complaints or related enquiries, and take necessary follow up, feedback, and compensation action
  • Work closely and establish good working relationships with customers and 3PL
  • Reporting & Analysis related to order status and performance. Responsible for accurate reports, analysis, and related customer service KPIs
  • Resolve customer and order data Quality related matters in the system
  • Identify areas of improvement to enhance workflow efficiency
  • Other ad-hoc duties as assigned

Requirements
  • Bachelor's degree in Operations Management, Supply Chain Management/ Logistics/ Business Administrative.
  • Minimum 3-5 years of experience in customer service
  • Knowledge in SAP

To find out more about this opportunity, please contact Arcus Ang at [Confidential Information]
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843

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