Customer Service Representative

Customer Service Representative

Thermo Fisher Scientific
Not Specified
Not Specified

Job Description


Job Description :
How Will You Make an Impact
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 90,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit .
What will you do
  • Process order using SAP, handle end to end OTC process ie. order entry to invoicing.
  • Execute and manage order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers.
  • Handle shipping & LC documentations.
  • Handle customer order enquiries, issues and engage with relevant stakeholders to resolve issue in a timely manner.
  • Account & backlogs management, proactively communicate changes/delays and suggest alternative option whenever possible to mitigate escalation due to shipping delays.
  • Prompt coordination with logistics service providers for timely delivery.
  • Liaise with other manufacturing facilities eg : USA, Europe, China.
  • Work with Finance on AR, AP issues & follow up when needed.
  • Participate in ad-hoc order management process improvement projects.
  • Responsible to meet all operational KPI and SLA.
  • Ensure all documentation and order processes are in line with corporate guidelines and compliance.
  • Prepare weekly & ad-hoc reports.
  • Perform other duties/projects as assigned.

Qualifications
  • Bachelor Degree in BA/BS or Diploma in Logistics/Supply Chain or relevant

Knowledge, Skills, Abilities
  • Candidate must be meticulous, service oriented, able to multi tasking & work under pressure with excellent phone, email etiquette skills and able to handle difficult customers.
  • Very good experience in SAP & MS Office
  • Knowledge in shipping, freight management and LC documentations
  • English & Chinese

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