Customer Success (Writer)

Customer Success (Writer)

Shopee
Singapore
Not Specified
Not Specified

Job Description


The Customer Success team from the Regional Operations department drives knowledge acquisition for Shopee's users. Customer Success writers are effective communicators, translating technical jargon into simple self-help content so that all buyers and sellers can navigate Shopee's platform with ease.
Job Description:
  • Craft/proofread self-help content for buyers and sellers, including articles, landing pages, EDMs, presentation decks, video storyboards, courseware etc.
  • Sharpen user policy documents to ensure accuracy and avoid misinterpretations.
  • Review User Interface language for phrasing and errors, optimizing users experience.
  • Monitor and analyze content performance.
  • Conduct competitor research to enhance content quality.
  • Oversee the content production process by liaising with partners such as product managers, local writers, and graphic designers.

Requirements:
  • Open to both fresh graduates and experienced individuals.
  • Excellent command of the English language with good writing skills and attention to detail.
  • Ability to create simple and concise education material from jargon, data, and technical diagrams.
  • Committed to deliver high quality work in a fast-paced and collaborative environment.
  • Experience in customer success, instructional writing, and/or data analysis will be an advantage.
  • Experience with Articulate 360 is a plus.

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