Customer Support Assistant (18month contract)

Customer Support Assistant (18month contract)

GMP Recruitment Services (S) Pte Ltd
1-2 years
Not Specified

Job Description

Customer Support Assistant
Up to $3000 with completion bonus of 1.5 Month
Working Hours: Monday to Friday, 6am to 3pm
Shift allowance: One way cab fare allowance
Job Description:
  • Process new orders and order changes within set service level agreements via Oracle Order Management System
  • Monitor Oracle alerts for order import, pricing or shipping error and rectify the errors promptly
  • Manage the incoming emails request in the mailboxes and respond to questions regarding order status, order changes, price and schedule availability, tracking information etc.
  • Manage database of customer master setups, customer item cross-reference and traffic profiles in Oracle
  • Proactively monitor order holds status, communicating any issues to customers/Customer Operations Account Managers
  • Other Ad-hoc duties as assigned.

  • Fresh Degree/Diploma holder welcome, or 1 to 2 years of equivalent related experience in Oracle/SAP
  • Able to work fixed shift hours as required for a 5-day work week (for NA and EMEA shift - to follow the regions holiday calendar

To learn more about this opportunity, please contact Remus Gan at [Confidential Information]
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

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