Customer Support Assistant (West | $3000 | Semicon MNC)

Customer Support Assistant (West | $3000 | Semicon MNC)

GMP Recruitment Services (S) Pte Ltd
1-2 years
Not Specified

Job Description



Responsibility
  • Process new orders and order changes within set service level agreements via Oracle Order Management System
  • Monitor Oracle alerts for order import, pricing or shipping error and rectify the errors promptly
  • Manage the incoming emails request in the mailboxes and respond to questions regarding order status, order changes, price and schedule availability, tracking information etc.
  • Manage database of customer master setups, customer item cross-reference and traffic profiles in Oracle
  • Proactively monitor order holds status, communicating any issues to customers/Customer Operations Account Managers
  • Responsible to identify customer order data issues between systems and perform some preliminary investigation before escalating to higher management and IT for further trouble-shooting and resolution
  • Understand and apply various VAT/Resale Tax requirements on selected orders to ensure tax compliance to various countries/region tax regime
  • Independently process RMA and replacement order request from customer/Customer Operations Account Managers and Customer Quality Engineers according to SOP within set SLAs and SOX requirements
  • Responsible for regular data reporting, analysis and data clean-up
  • Participate in routine system level testing and ad-hoc testing for automation projects
  • Actively contribute to the on-going effort of process improvement and standardization

Requirements
  • Minimum Diploma in any field
  • 1 to 2 years of equivalent related experience in Oracle/SAP
  • Able to work on Tuesday-Saturday, 6am-3pm

To apply, please visit to www.gmprecruit.com and search for Job Reference: 21018
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd|EA Licence: 09C3051| EA Personnel:Arcus Ang|Registration No: R1985843

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