Delivery Project Executive / SM Delivery Manager / MWS SIL

Delivery Project Executive / SM Delivery Manager / MWS SIL

Infinite Computer Solutions Pte Ltd
4-8 years
Not Specified

Job Description

Title : Site Lead/Manager
Company Name: Infinite computer solution
Duration : Permanent
Location : Hospital Environment -IMH
Title Manager
Functional Area Service Manager
Reports to Delivery Project Executive / SM Delivery Manager / MWS SIL
To manage the site team, which consists of Network, Server, ID Administrators, Operators and Deskside Engineers; and responsible for all IT Services rendered by IBM at the Institute.
To manage the Client representatives such as Account Managers, IT Managers, SLO, CIO and other users who are recipients of the IBM Services.
To be the Site Coordinator at the Institute, as a Single Point of Contact ('SPOC') and as a liaison officer for the End Users. In addition, he /she also act as a supervisor to all the Onsite IBM Support Staff.
The following competencies are required for this position:
a. Good in verbal and written communications in English
b. Ability to articulate information
c. Ability to converse fluently in technical and non-technical manner
d. Ability to interact well with end users and internal team
Team work a. Good Team player and leader who can motivate his / her team
b. Able to manage team members from various competencies.
Problem solving a. Ability to perform root cause analysis and resolve end-user related issues or escalate accordingly.
b. Ability to work with various competencies to analyze the root cause
Self Management a. Must be organized and responsible
b. High Integrity and diligence
Technology / Skill
a. Very good knowledge on desktop services and technology
b. Some knowledge on Server and Network Infrastructure
c. Fluent on basic IT Services and Service Management
d. Project Management
a. SLA Performance – Ensure no SLA Failure
b. IMAC Reports – Ensure all IMAC Requests are performed in accordance to the SLA
c. Tracking of Cases – Ensure all cases are tracked to closure in accordance to the deliverables
d. Resources – Manage the resources on day to day basis to ensure designated resources are in place.
e. Compliments and Complaints – Work closely with the Institute and IBM to ensure high compliments and no or nil complaints.
f. Day to Day Operations are run with minimal interruptions to the services
g. All meetings with internal and external parties are documented and followed through
h. Responsiveness – All emails, calls and any other communication are responded to, on a timely manner

EA License No. - 14C6941

Infinite Computer Solutions is a global service provider of Infrastructure Management services, Intellectual Property (IP) Leveraged Solutions, and IT Services, focused on the telecom, media, technology, manufacturing, and healthcare industries. Our services span from Application Management Outsourcing, Packaged Application Services, Independent Validation, and Verification, Product Development, and Support, to higher value-added offerings including Managed Platform, and Product Engineering Services.

Infinite was recognized among the Dataquest Top 20 Best IT Employers in 2004, Deloitte Technology Fast 500 Asia Pacific in 2004, Top 100 Global Outsourcing Provider in 2006 by the International Association of Outsourcing Professionals (IAOP), and Top 10 Global Telecom Outsourcing Provider in 2006 by IAOP.

Industry Certifications and Assessments
Infinite was successfully assessed for CMMi L5 in April, 2004. As part of its sustained focus on quality, Infinite has initiated organization wide efforts to upgrade to the next version of CMMi L5 in 2008-2009. Infinite's strict adherence to quality is also clearly reflected in it being assessed at BS- 7799 (ISO 27001) and for the ISO 9001:2000 certification. To enhance solutions by reducing defects and cycle times in support function processes, Infinite has now embarked on the Six Sigma initiative.

Industry focus
Telecom is our key vertical, and we aim to be a dominant telecom and media services company for service providers, equipment manufacturers, and software vendors. Infinite is one of the few companies of its size to have extensive experience with several global telecom service providers, OEMs, and ISVs.

Global footprint
Our footprint spans several countries in four continents offering onsite, offsite, and near-shore capabilities in major international markets. We have established our presence in most of the large telecom, and IT services markets of the world with offices at multiple locations in the U.S, as well as in the U.K, India, Singapore, Malaysia, and China.

Sustained growth
We believe our ability to grow on a sustainable basis, and maintain differentiation in the market place will significantly depend on our strength to attract, train, motivate, and retain our people.
We are listed among the Offshore 100 in neoIT 2005 Study, and were ranked 50th in the International Data Corporation (IDC) Dataquest (DQ) Top 20 Best Employer survey in 2004.

Infinite Computer Solutions Pte. Ltd. (“Company or “Infinite) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Infinite is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Infinite are based on business needs, job requirements and individual qualifications, without any partiality towards the race, color, gender, religion or belief, nationality, social or ethnic origin, age (described under the purview of law), differently abled, sexual orientation, gender identity and/or expression, marital status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Infinite will not tolerate discrimination or harassment based on any of the above, while hiring or during employment.

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