Desktop Engineer [Min Nitec in any IT][Min 1yr work exp in any IT][*Basic Up to 2.6K*]

Desktop Engineer [Min Nitec in any IT][Min 1yr work exp in any IT][*Basic Up to 2.6K*]

Alphaeus Pte Ltd
1-10 years
Not Specified

Job Description

Responsibilities:
 

•Provides onsite support to users with good customer satisfaction for main and off-site;

•Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;

•Helps to maintain or improve the overall image of the support team;

•Level 1 & 2 level trouble shoot and problem resolutions;

•Provide technical and operation support;

•Work to reach service level target;

•Break/fix for patches, software distribution and preventive maintenance;

•Managed the media and documentation related to the equipment supported;

•Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities; •Install the inventory scanning agent upon any new asset;

•Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer);

•Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning;

•Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository

•Support IMACs each IMAC is treated as a case;

•Provide break fix to software distribution patches where customer will provide the instructions;

•Provide onsite assistance for client events (e.g. HFL…). Such events may be conducted outside the stipulated service hours.

•Additional service requirements in line with the role may be added or deleted from time to time


Requirements:

min NITEC / Higher NITEC or Diploma in any IT discipline

min 1 year working experience in IT

Established in 2018, Alphaeus Pte Ltd has just one goal in mind – to be a one-stop IT solution provider for all Information Technology (IT) support services in Singapore. A fast-growing IT management company, it focuses on supporting businesses with technology and outsourcing solutions

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