Desktop Support Specialist

Desktop Support Specialist

Eps Computer Systems Pte Ltd
2-5 years
30000 - 42000 SGD

Job Description

Job Responsbility

Local Support Services

  • Resolve incidents raised by end users in a timely manner to meet service level agreements.
  • Documents and implements standard operating procedures.
  • Sets up and troubleshoots connectivity or performance issues related to all collaboration tools.

Workstation Support

  • Provides workstation support to local customers, resolving reported hardware, operating systems, and configuration issues through troubleshooting and research.
  • Involve in the activities around PC life cycle including procurement, tagging of new assets to preparing assets for disposal.Maintains data integrity and security for workstations environment.
  • Performs installations, upgrades and backups as requested/necessary.

Local Technology Coordination

  • Liaison between local technology and business needs and/or client projects, providing support and advice on technical related issues.
  • Champions initiatives implemented by the CIO Organization and provides feedback on effectiveness as and when required.
  • Develops and delivers training to local customers on the use of technology.

Job Requirement

  • Minimum diploma in Information Technology.
  • 18-24 months’ experience in hardware, software support and networking operations.
  • Good working and troubleshooting knowledge of workstation hardware, Windows 10 and Office 365.
  • Confident in communicating and working with customers across all levels including VIPs.
  • Proficient in written and spoken English.
  • Team player and possesses a customer service mindset.

Interested applicants, please send your updated resume in MS WORD format to [Confidential Information] for immediate processing. Do include your availability, last drawn & expected salary.

We regret that only shortlisted candidates will be notified. Thank you.

Ashlynn | R21100397

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