Located in Singapore, the OTC Regional Director role is to support the retained Order-to-Cash resources and tasks across all lines of business (LOB) in Asia Pacific region (APAC). The role will also support the region as the primary operational point of contact for the third party BPO provider and covers the Order-to-Cash activity for Asia Pacific plus oversight of BPO operations. There will be involvement with most, if not all, of the offices on a regular basis.
Working closely with Home Office Finance, Commercial teams and BPO provider, the OTC Regional Director will ensure that key financial operations tasks and strategic customers are managed closely, and queries or issues raised from the business are prioritized and resolved in a timely fashion. The role will be a key point of contact for Sales teams on OTC matters in APAC and provide support to the third party BPO for issue resolution across region.
The OTC Regional Director will manage a direct staff of 6-7 throughout APAC ensuring that the team understands their widened cross-LOB roles and the focus on customer and commercial support remains dedicated.
The role will be focused on continuous process improvement and will achieve this by developing better oversight over OTC metrics, working closely with BPO management and SPE finance teams to produce best in class OTC and working capital cycle reporting methodologies.
Excellent communication skills are key as this individual will have to work effectively with teams across APAC and Home Office in Los Angeles.
Process & Oversight
Planning, Budgeting, Forecasting & Reporting
Analysis & Support
Projects and Continuous Improvement
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