Documentation Specialist, GO&T

Documentation Specialist, GO&T

Oversea-chinese Banking Corporation Limited
2-5 years
Not Specified

Job Description

Job Description :
  • To handle daily processing of customer requests on a timely and accurate basis.
  • Ensure documents submitted by the customers are properly authorized and conform to applicable policies and regulatory requirements (e.g., MAS 626, AML/CFT, etc).
  • Observe and comply with documented policies/ procedures and regulatory requirements (e.g., Banking Secrecy, Anti-Money Laundering etc)
  • Perform AML check where necessary.
  • Perform data entry for all verified requests on a timely and accurate basis.
  • As a checker, to ensure all information inputted by the maker is accurate.
  • Resolve complaint and ensure appropriate actions are taken to minimize customer impact and prevent future occurrence.
  • Attend to all irregularities / exceptions and escalate to supervisor where applicable.
  • Ensure processing is completed within agreed SLA with no defects.
  • Undertake special assignments such as cross-section resource deployment, process improvement, digitalization initiatives and other department-related initiatives from time to time.
  • Assist in gathering accurate statistics for input into MIS template.
  • A Bachelor's Degree in Business Administration / Banking and Finance / Accountancy or a relevant discipline.
  • Minimum 2 years relevant experience within the Banking and Finance industry in Singapore. Experience in account-related servicing or operations is an added advantage.
  • Detail-oriented and meticulous in his/her duties.
  • Proven ability to work under pressure and meet deadlines whilst maintaining accuracy, and with a can-do attitude.
  • Possess inquisitive and growth mindset, and excited about learning new skills.
  • Strong team player and ability to work harmoniously with a diverse workforce.
  • Flexibility to work overtime to meet processing demand, if required.

Job Details

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