E-Commerce Customer Success Manager - Data

E-Commerce Customer Success Manager - Data

Byte Dance
5-8 years
Not Specified

Job Description



Responsibilities
The E-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better E-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an E-commerce ecosystem that is innovative, secure and intuitive for our users. Join us as we drive the future of E-commerce here at TikTok. Responsibilities: - Be able to work with our merchants/creators/vendors throughout e-commerce operation journey, provide data solution suggestions to customers, scope complex data needs and extract the key solutions that can help customers to grow - Design bespoke data product solutions for e-commerce operations, build the methodology of media/content operation, product operation, and market analysis and can make high quality products concept to launch. - Work with our operation team to promote the data-driven methodology in Tiktok shop operation, build our platform influence in local markets by scaling best practices, in the end to improve seller/creator/ISV engagement and their satisfaction

Qualifications
- 5+ years of experience with data analytics, marketing operations, e-commerce operations for enterprises and agencies, have deep understanding of their business needs - Self-starter with strong project management skills, ability to grasp the core context, identify key opportunities, and cooperate with all parties to achieve goals - Analytical, data sensitive & strong logical thinking. Good at designing solutions from scratch. - Fluency in English. Strong communication skills, with ability to work with internal/external senior stakeholders. TikTok is dedicated to fostering a welcoming work space and championing diversity and inclusion. We welcome people as they are, value uniqueness, and inspire potential. The evaluation of our candidates is solely based on our business needs and individual qualifications for job requirements, and we are strongly opposed to discrimination of any kinds based on race, gender, color, age, nationality, religion, sex, sexual orientation, marital status, citizenship, disability, veteran status, or any other legally protected characteristics to our candidates and employees.

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About Byte Dance

ByteDance is a technology company operating a range of content platforms that inform, educate, entertain and inspire people across languages, cultures, and geographies.
Dedicated to building global platforms of creation and interaction, ByteDance now has a portfolio of applications available in over 150 markets and 75 languages. For example, TikTok, Helo, Vigo Video, Douyin, and Huoshan.
Dedicated to building global platforms of creation and interaction, ByteDance now has a portfolio of applications available in over 150 markets and 75 languages. For example, TikTok, Helo, Vigo Video, Douyin, and Huoshan.

Job Source : jobs.bytedance.com

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