•Deploy software and hardware
•Trouble shooting and deploying end user compute including Laptop/ Desktop/Notes/O365/ Hardware/Google suite / COTS and Mobile applications
•Troubleshooting on Application Support
•Troubleshooting on VPN software and Collaboration tools
•Troubleshooting on Password Reset tools and Remote Control tools
•Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, Windows 10 and Office 2013
•Working experience in SERVICE NOW
•Knowledge on Service Management / ITIL process
Roles and Responsibilities:
•Provide onsite support as per site categorization to provide operational and technical support
•Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users
•Basic IT hardware trouble shooting skills with Windows XP/7/10 OS imaging and trouble shooting skills
•MS Office and outlook trouble shooting and Basic networking skills
•MSI & Service Provider Onsite Tech Support will manage the required touch support services including IMACs
•Video Conferencing/Projector/Printer basics troubleshooting
•Perform support for application certifications and deployment for endpoint software.
•Coordinate with third party as necessary to keep Equipment and Software in good working order.
•PC Asset Support: Add, Move, Change, Update, Reassign of MSI owned devices (renamed from: Install, move, add, change/refresh (IMAC) of MSI owned devices)
•Manage hard and soft break fix services for laptops and desktops. Laptop and Desktop support admin with PC cycle and IMACD experience
•Including the inventory management of new and redeployable assets. Asset management (Asset tagging or scanning, updating the Asset database with all changes performed or reported to maintain up to date and valid data in the MSI CMDB)
•PC configuration of new and redeploying (used) PCs in inventory. Including domain joins, copying/reloading of data, profile creation, adding printers, network & wireless configuration, re-installation of software, applying patches, post installation validations of all activities, end user training of any new hardware/software/ etc
•Monitoring users and assets with legal holds and following MSI policy for disposition and notification to users of legal holds. Data wipe and recycle of retired PCs following MSI disposal procedures and legal hold guidelines
•Provide IT training to New Hires. IT training includes standard pc set up items such as bitlocker passwords, chrome profiles, gmail set up, google 2-step authentication, okta authentication.
•PC break/fix support. Assist with hardware warranty support, if there is an agreement in place with the manufacturer (HP, etc), be the user’s advocate in opening a ticket and arranging an appointment to have parts repaired or replaced
•Application installation, support, user assistance (MSI standards such as Google suite (CHROME, CALENDAR, DOCS, DRIVE, GMAIL, HANGOUTS, SHEETS, SLIDES), okta, vpn, dialpad, Adobe, Microsoft, iprocurement)
•Provide Loaner PC during repair or when new PC not in inventory. Wiping and re-imaging between users and backing up/copying end user data when necessary.
•Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
•Chromebox support (Conference rooms, personal offices,) equipment setup and configuration, repair, maintenance, and replacement. Coordination with Facilities services where required
•Provide hardware and software support for remote users including shipping (and receiving) of equipment, or scheduling of 3rd party vendor support when necessary.
Tata Consultancy Services is an IT services, consulting and business solutions organisation that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognised as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 378,000 of the world’s best-trained consultants in 45 countries. The company generated consolidated revenues of US $16.5 billion for year ended March 31, 2016 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. For more information, visit us at www.tcs.com.
Functions : IT
Industries : IT/Computers - Hardware, IT/Computers - Software
Skills/Roles I hire for: Lateral hiring
level Hiring For: Junior Level, Mid Level, High Level, Top Management
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