Executive (Customer Relations)

Executive (Customer Relations)

NTUC FairPrice
Singapore
2-5 years
Not Specified

Job Description


COMPANY DESCRIPTION
As Singapore’s leading supermarket retail player and a household name close to all, we have grown with you over the years. It is now your turn to grow an exciting new career and fulfil your aspirations with us. Join us as we embark on a journey to make lives better for our customers, community, environment and employees.
At NTUC FairPrice, we offer you more than just a job. We are committed in giving our employees a rewarding career through comprehensive development opportunities. We promise a wonderful workplace culture with ample opportunities for growth at different levels of your career. Every of our 10,000 employees across Singapore is important.
If the prospect of working in an organization at the forefront of retail technology and innovation excites you, look no further.
Grow your career with us today and make a difference.
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RESPONSIBILITIES
As the Customer Relations Executive, you will be responsible for the following:
  • Work with various departments and stakeholders to investigate and resolve daily issues
  • Keeping up to date with business/ product development and disseminatinginformation to the team in a timely manner
  • To train, manage and coach a team of customer relations officers, and allocate cases for their action
  • Manage Facebook feedback, email complaint cases and handle escalated complaints when required
  • Handle various projects and duties as and when assigned
  • Prepare and present reports
  • Highlight pertinent customer issues for process improvement
  • Assist the Customer Relations Manager in identifying and driving efficiency and effectiveness within the team

QUALIFICATIONS
  • Diploma or Degree in any discipline, preferably in Business, Social Sciences or Communications
  • Minimum 2 years of relevant work experience in handling complaints
  • Proven ability to resolve difficult situations under constraints and time-pressure
  • Highly customer-oriented
  • Motivated, meticulous and results oriented
  • Resourceful and problem solver
  • Excellent interpersonal and communication skills
  • Team player and ability to collaborate and work effectively with various stakeholders

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