Executive/Senior Executive, Sales Conduct Compliance

Executive/Senior Executive, Sales Conduct Compliance

Manulife - Agnes Yung
1-2 years
Not Specified

Job Description


Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.
Job Description
At Manulife, we are committed to providing quality advice to our customers through our representatives. In this role, you report to the Team Lead of Sales Conduct Compliance and work closely with the Sales Conduct Compliance team and other business units in the following areas.
Responsibilities:
1. Balanced Scorecard Audits (BSC)
  • Conduct documentation reviews for all assigned representatives based on the non sales KPIS in the Balanced Scorecard Framework.
  • Ensure the timely completion of all assigned representatives BSC audits by the end of the quarter.
  • Conduct client surveys through phone calls for all the sampled cases for BSC Framework.
  • Ensure timely follow up on lapses or issues uncovered during the documentation review or client surveys.
  • Conduct sharing sessions on BSC to new representatives of Manulife during the monthly Fast Track training.

2. Replacement of Policies Appeal (ROP)
  • Review and come to a decision on approving the Replacement of Policies appeals by our partners in various distribution channels.
  • Responsible for the daily ROP appeal reviews and escalate any trends of misconduct to the team lead for further investigation.
  • Provide support and advice to representatives in the area of ROP whenever required.
  • Provide support and trend analysis to the management when it is required.

3. Training and Competency (T&C)
  • Assist in ensuring our supervisors are conducting their supervisory responsibilities through audits.
  • Perform T&C audits on assigned branches and deliver reports on the audit outcomes.
  • Follow up closely on audit findings for the T&C audits and ensure the audits are closed timely.
  • Conduct sharing sessions on T&C requirements to agency leaders.

4. Any other responsibilities
  • Work closely with the Sales Conduct Team and support the team in any other areas as assigned by the Team Lead of Sales Conduct Compliance.

What we are looking for
  • Diploma/Degree
  • At least 1-2 years experience in the life insurance industry (preferably in sales compliance) Candidates who have more experience can be considered for a more senior role.
  • Good communication skills
  • Good writing skills
  • Ability to prioritize, organize, and work on multiple tasks simultaneously
  • Solid analytical and problem-solving skills.
  • Detail oriented and solution focused.

Good to have:
  • Diploma in Compliance

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere What are you waiting for Apply today.
About John Hancock and Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com (https://www.manulife.com/).
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including johnhancock.com (https://www.johnhancock.com/index.html).
Manulife is an Equal Opportunity Employer
At Manulife/JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention,advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies.To request a reasonable accommodation in the application process, contact [Confidential Information] (mailto:[Confidential Information]).

This is a values-led organization where people bring their passions, ambitions, and the full scope of their life experience to work. This makes for a stronger community, culture, and business. Individually and collectively, we are harnessing our potential, and exploring new opportunities we'd never imagined.We're consistently recognized as a top employer. We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.Recent Awards include:Forbes 2020 World's Best EmployersGreater Toronto's Top Employers 2020Canada's Top Employers for Young People 2020Canada's Best Diversity Employers 2020For Manulife/John Hancock's most recent jobs sent directly to your inbox, please create an account/ sign in and click on ‘Job Alerts' in the top right corner of the page to sign up.

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