Field Application Scientist, Biosciences, SEA

Field Application Scientist, Biosciences, SEA

Thermo Fisher Scientific
Singapore
5-8 years
Not Specified

Job Description


Job Description :
How Will You Make an Impact
Thermo Fisher Scientific is seeking to recruit an experienced Field Applications Specialist (FAS) for Singapore & South East Asia (SEA). The Field Applications Scientist is responsible for providing pre-sales and post-sales technical support of Thermo Fisher Scientific products to Biosciences customers, with a focus on Plate Readers, Attune Flow Cytometry and Cell Imaging & Analysis platforms.
This is an exciting opportunity for an ambitious and dynamic individual to join a fast-paced global Life Sciences organization, at what is an exciting time in the growth of Thermo Fisher Scientific. The incumbent will be based in Singapore.
What will you do
The Field Application Scientist will be responsible for providing scientific expertise, application support and training to clinical customers. The incumbent will also partner our commercial team in pre-sales and post sales related customer support activities and solve customer escalations effectively. He will also act as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business.
Pre-Sales Support:
  • Performs product demonstrations or Proof of Concepts (POC) experiments at customer or company sites.
  • Prepares and presents seminars to wide array of audiences
  • Helps support technical training for Sales Representatives as appropriate.
  • Collaborates with Sales Representatives to develop technical selling strategies.
  • Participates in the field test site determination process.
  • Represents Thermo Fisher Scientific at trade shows and vendor shows to present Thermo Fisher Scientific products and gather information.
  • Accompanies Sales Representatives on sales calls in customers laboratories to provide technical and applications assistance in response to customer inquiries.
  • Supports conditional sales placements in the field through on-site visits and telephone communication.
  • Generate and record opportunities related to the Thermo Fisher Scientific workflow including Service contracts and training.

Post-Sales Support:
  • Preparation and delivery of customer training.
  • Provides troubleshooting support to customers in field, or by phone/email. Resolves and/or escalates customer issues and complaints.
  • Proactive follow-up support to Key Customers. Preparation & Delivery of User Meetings.
  • Coordinates cross-functional engagements for significant situations that require unique and/or urgent response from internal colleagues, channel partners and customer facing team members.
  • Provides customers guidance on experimental design & setup.
  • Liaise with Field Services team to provide seamless hardware and application support to customers.
  • May be required to support other portfolios, perform other related duties as required or assigned.

How will you get here
Education
  • BSc in Biology or related Biological Science discipline
  • MS or PhD is preferred

Experience
  • Requires minimum 5 years of laboratory or related work hands-on technical experience
  • Extensive Experience in Imaging/Microscopy. Experience in High Content Analysis a plus.
  • Experience in Plate Readers, Flow Cytometry preferred.
  • Understanding of:
    Assay Design, Optimization and Validation
    Sample Preparation
    Instrument Operation and Troubleshooting
    Software and Data Analysis
  • Previous hands-on experience in Thermo Fisher Scientific Instrumentation and Software is preferred
  • Previous experience in a support or training-related position is preferred.

Knowledge, Skills, Abilities
  • Excellent communication & presentation skills.
  • Aptitude for problem solving. Capable of working independently. Is self-motivated and proactive.
  • Ability to work effectively as part of a team
  • Ability to manage multiple urgent priorities
  • Demonstrates a sense of urgency, contagious optimism and a can do attitude
  • Fluent English language skills – oral and written. Additional language skills welcome but not mandatory.
  • Willingness to travel internationally up to 50% frequency.
  • Computer and internet literate.

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