Field Engineer - Desktop, Laptop Support engineer, with Microsoft product experience

Field Engineer - Desktop, Laptop Support engineer, with Microsoft product experience

Unisys India Private Limited
2-10 years
Not Specified

Job Description

Field Engineer - Desktop, Laptop Support engineer, with Microsoft product experience

What success looks like in this role:

Key Responsibilities

  • Provides software, hardware and networking support for desktops, laptops, network devices, patching and cable connectivity
  • supporting remote teams accountable for monitoring and running these services through the provision of a local technical resources.
  • Installs, maintains, troubleshoots and repairs PCs and associated software, networks, servers and peripherals
  • AV (audio visual) support for VIP meetings, exposure to creating broadcast links in Teams.
  • Prepare and send newsletters and also conduct training for new users on the tools available for new users.
  • Supports network products from operational and maintenance perspectives
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Provide local support for Executive events
  • Ensures customer satisfaction throughout the service delivery transaction.
  • Provide support for local business initiatives, projects and as well as support to land in-scope
  • Global Support technology experiences and investments, including but not limited to physical infrastructure deployment and installations.
You will be successful in this role if you have:

Technical and Behavioral Skills

  • High School diploma or GED required. Background investigation and drug screen required.
  • 2+ years of experience in a hands-on desk side support role required.
  • Must have valid driver’s license with reliable vehicle and appropriate insurance (if driving required for position).
  • Proficient with PC hardware repair and can troubleshoot/resolve Microsoft Office software and latest Windows operating system issues.
  • Excellent analytical, communication and customer service skills required. - mandatory
  • A+, Lenovo, Dell, Microsoft and HP certifications a plus.
  • Client and/or governmental clearance may also be required.
  • Microsoft Product Knowledge is Mandatory

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise,and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back
to communities and making this world a safer and more secure place to live and work. Our success is a
direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in
better lives. Join us!

Learn more about Unisys and our key solution offerings: Unisys, Stealth™, CloudForte®, InteliServe™

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