Field Service Engineer

Field Service Engineer

Thermo Fisher Scientific
3-5 years
Not Specified

Job Description


Job Description :

How will you Make an Impact
Materials & Structural Analysis Division (MSD) of Thermo Fisher Scientific is charged with selling and servicing Thermo Fisher Scientific products in geographical territories worldwide. The MSD Organization serves as the primary Thermo Fisher Scientific contact to both potential customers and current customers alike, providing a range of value-added products and services and maintaining the highest levels of customer satisfaction.
What will you do
The Field Service Engineer is responsible for performing the on-site installation, servicing and repair of complex equipment and systems.
Investigates and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
Serves as company liaison with customer on administrative and technical matters for assigned projects. Conducts on-site installations of the full range of Thermo Fisher Scientific systems and their associated options.
Responsibilities and deliverables include:
  • Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
  • Conduct on-site scheduled planned maintenance visits
  • Provide troubleshooting and repair support for customers and other field service personnel
  • Cultivate and develop positive working relationships with customers, system users and company personnel
  • Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
  • Complete and submit field service reports
  • Provide training for customers and users on system maintenance
  • Provide feedback to product quality teams
  • Provide appropriate input in writing updating and correcting various Thermo Fisher Scientific system documentation
  • Provide input for various reports including identifying and isolating unique problems with system
  • Act as a subject expert and resource for training

How will you get here
This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.
Education
  • Typically requires a University degree or equivalent combination of education and experience in electronic system problem solving

Experience
  • Typically requires approximately 3 - 5 years of hands-on technical experience installing, solving problems, repairing, and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems.
  • Experience troubleshooting and repairing ultra-high vacuum and high voltage systems is highly desired.

Knowledge, Skills, Abilities
  • Ability to deal effectively with customers
  • Excellent interpersonal communication skills
  • Proven ability to troubleshooting complex systems and subsystems down to component level
  • Literate in MS DOS and Windows software environments
  • Able to read and interpret schematics

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Job Source : jobs.thermofisher.com

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