Fraud Analyst - Fraud Surveillance, GLC

Fraud Analyst - Fraud Surveillance, GLC

1-4 years
Not Specified

Job Description

  1. Handle, in a proper and timely manner, fraud alerts generated by the FSS
  2. Escalate and assist, where necessary, in the closure of alerts
  3. Coordinate scheduled assessments on the performance of the FSU Program
  4. Provide feedback and support to the FSU Manager and Deputy Manager on the management of the FSU parameters and modelling thresholds
  5. Provide information and data in the preparation of the FSU Program's established MIS
  6. Adhere to capacity plans for the team, including shift schedules, processing turnaround times, departmental Activity Based Capacity planning etc
  7. Provide feedback on post-event advisories, to both internal/external customers and/or internal stakeholders
  8. Assist by providing modus information for preparation preliminary investigation reports
  9. Actively support the Group's Fraud Risk Management strategy and functions
  10. Support FSS projects UAT testing

This is a 1-year contract (renewable) position and the incumbent will be working a 5-day work week.The team is operating on a 24/7 basis, and each incumbent will be expected to work a 8.5 hour shift. Shift timings are as follows: 7.30amto5.00pm,1.30pm to 11.00pm, 10.30pmto8.00am. Qualifications
  1. University Degree or equivalent preferred
  2. Typically have 1-2 years experience in transactional monitoring, with knowledge of banking products and channels an added advantage
  3. Knowledge of either consumer and corporate banking, knowledge of private bank is a plus
  4. Basic knowledge of how fraud rules work and the key fraud indicators
  5. Analytical and self-initiated to resolve issues, with demonstrated ability to understand and identify appropriate solutions and/or alternatives
  6. Strong working knowledge in Microsoft Word, Excel, Power Point, and other necessary applications
  7. Demonstrates success in working independently and within a team, with leadership potential apparent
  8. Able to work under intense pressure
  9. Additional language skills are advantageous for this post but not essential
  10. Proficient level of interpersonal and communication skills

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