Fraud Analyst

Fraud Analyst

3-6 years
Not Specified

Job Description

Job Description

What We Are Looking For:
We are looking for a talented individual who enjoy investigative work and in-depth analysis. This person should have demonstrable analytical skills and is responsible to identify fraudulent activity, conduct fraud investigations, from detection to closure, inclusive of process improvement efforts.
. Operate Fraud Management System and investigate into alarms/tickets as assigned.
. Perform analysis on customer profile and service application to identify suspicious transactions and high-risk patterns.
. Conduct objective, fair, thorough, unbiased, and timely investigations into allegations of fraud.
. Conduct interviews for fraud investigation purposes.
. Liaise and negotiating with internal and external party on resolving fraud cases and reporting the case to the Police for further pursuance if requires.
. Point out potential weaknesses in products, systems, processes, etc., and recommend feasible preventive/corrective measures.
. Develop and improve fraud detection methods and procedures.
. Develop and maintain the Executive Dashboard for department's centralized reporting of key performance business statistics.
. Identify opportunities to adopt new prescriptive or predictive analytics tools & techniques, leveraging on internal data assets for strategic decision making.
. Understand key business and develop analytics models and innovative techniques/algorithms and translate them into actionable/deliverable insights and effective recommendations.
. Present to findings to supervisors/management to make data-driven decisions.
. Support ad-hoc tasks & reports.


. Degree/Diploma in any discipline or equivalent.
. 3-year experience working as a fraud analyst or investigator in Telecommunications industry or related field experience.
. Ability to analyse trends, spot anomalies, and investigate unusual events.
. Good analytical skills and ability to provide rapid and concise summaries and resolutions to complex scenarios and problems.
. Ability to utilize processes, tools, and techniques for detecting, addressing, and preventing fraudulent activity.
. Able to work with large amounts of data to uncover underlying patterns and trends.
. Firm and approachable individual with high level of integrity.
. Ability to work independently with minimum supervision
. Team player with strong conceptualization, excellent communication and writing skills.
. Perform necessary site visit for investigation when require
. Ability to work on weekends when require
. Preferably candidates with investigation/analytic background
. Good business acumen for problem solving
. Confident to deal with a range of stakeholders
. Excellent time management skills and ability to prioritise a demanding workload.
. Candidates with Law Enforcement backgrounds are welcomed.
.We regret that only shortlisted candidates will be notified.

Job Details

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About StarHub

StarHub Limited, most commonly known as just Starhub, is a Singaporean multinational telecommunications conglomerate and one of the major telcos operating in the country. Founded in 1998, it is listed on the Singapore Exchange (SGX).

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